Refund Policy

1. General Policy

Since Wyvern Software provides non-tangible, irrevocable digital goods, we do not issue refunds once the product is activated or the license key is used. As a customer, you are responsible for understanding this upon purchasing. This Refund Policy applies to all subscription plans purchased through Wyvern ("the Software") and the website (wyvern-pc.com).

2. Refund Eligibility

• Non-delivery of the product: Due to technical issues with the email delivery or server, you do not receive the license key within 24 hours.
• Major defects: The software has a critical error that prevents its basic operation, and our technical support team cannot resolve it within 7 business days.
• Duplicate purchase: If you accidentally purchased the same product twice.
• Refunds are available for first-time purchases only. Renewal charges are not eligible for refund unless there was a billing error.

3. Non-Refundable Cases

• You changed your mind after the purchase.
• Your system does not meet the minimum hardware/software requirements stated on our website.
• Your account or license is suspended due to a violation of our Terms of Service.
• The software is incompatible with third-party software not specified in our documentation.
• Partial usage of a subscription period does not entitle a prorated refund unless otherwise required by applicable law.

4. How to Request a Refund

• Contact us via the Contact page on our website or send an email to our support team.
• Include your account email address and the date of purchase.
• Refund requests are typically processed within 5–10 business days.

5. Refund Method

Approved refunds will be returned to the original payment method used at the time of purchase. Processing times may vary depending on your payment provider.

6. Contact

If you have any questions about this Refund Policy, please contact us through the Contact page on our website.